Welcome, Guest!!
follow us on... rss

Author Topic: Joomla users: jHackGuard Issues and Problems  (Read 8651 times)

Mike

  • Administrator
  • Sr. Member
  • *****
  • Posts: 300
    • View Profile
Joomla users: jHackGuard Issues and Problems
« on: December 26, 2014, 10:55:20 AM »
You probably came to this page because you're using the jHackGuard plugin and are suddenly unable to access your site or login to it.

PLEASE UNDERSTAND: WE ARE NOT BLOCKING YOU.

Entienda por favor: NO te estn bloqueando.
Ju lutem kuptoni: Ne nuk po bllokojm JU.
Խնդրում ենք հասկանալ ՄԵՆՔ ՉԵՆՔ ԱՐԳԵԼԱՓԱԿՈՒՄԸ ձեզ.
Mesedez ulertzeko: EZ duzu gara blokeatuz.
Калі ласка, зразумейце,: Мы не блакуе вас.
请理解:我们是不会阻止你。
Molimo razumijem: Nismo blokirate.
Pochopte prosm: Jsme neblokuje VS.
Se il vous plat comprendre: NOUS NE SOMMES PAS VOUS blocage.
Bitte haben Sie Verstndnis: Wir sind nicht Sie blockiert.
कृपया समझते हैं: हम आपको अवरुद्ध नहीं कर रहे।
Vi preghiamo di comprendere: NON ti stanno bloccando.
Jekk jogħġbok jifhmu: WE ARE MHUX IBBLOKKAR INTI.
Proszę zrozumieć: my nie blokując dostęp.
Vă rugăm să nțelegeți: nu te blocheaza.
Пожалуйста, поймите,: Мы не блокирует вас.
Ni mste frst: VI R INTE blockerar dig.
Ltfen anlayın: BİZ SİZİ ENGELLEME DEĞİLDİR.
Будь ласка, зрозумійте,: Ми не блокує вас.
Xin hy hiểu: CHNG TI KHNG CHẶN BẠN.
Vennligst forst: Vi er ikke blokkerer deg.
Παρακαλούμε να κατανοήσετε: δεν είμαστε ΜΠΛΟΚ ΣΑΣ.



Be aware that the jHackGuard plugin has been found to have serious problems:

1) Upon installation it may lock users and admins out of the site, and

2) it returns an erroneous message when the site using it runs out of daily queries. This causes ALL registrations and logins to fail.

When this happens the plugin blocks ALL users and erroneously points them here to BotScout as the source of the problem.

If you've installed jHackGuard and are now having problems with your site, it's not us. It's the plugin.

Unfortunately, since we didn't write the plugin there's nothing we can do to resolve this problem.

Some users have been able to edit the Joomla database to bypass it and allow it to be uninstalled, others have had to resort to restoring the site from a backup.

Until the author corrects the plugin's behavior, you might want to uninstall it and/or use a different plugin.

One last thing- we'd really appreciate it if people would contact the author about this issue. You can do that here:

http://extensions.joomla.org/extension/jhackguard



Thanks,

The BotScout Team
« Last Edit: March 24, 2015, 11:14:52 AM by Mike »
Please don't PM me for assistance- post your questions in the forum where others can see them.